Privacy Policy

What information do we collect and when?

When ordering or registering on our website, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, or credit card information. When you register and open an account, you will be asked to create a login ID and unique password. You may, however, visit our website without registering. In any event, we collect the following information from all users:

Device information (IP address, browser type and language, operating system)
Log data of interactions with our website (pages viewed, time spent, number of clicks, domain names, data and time of interactions)
Purchase history (if any)
Cookies and other tracking technologies (as described below)

We may receive personal information about you from a social media platform if you connect to the website through that service or platform.

When you purchase an item in our online store, your credit card or debit card information is collected directly by a third-party payment processor. We have no access to this personal information.

What do we use information about you for?

Any of the information we collect from you may be used in one of the following ways:

To process transactions between you and us;
To personalize your experience (information about you helps us to better respond to your individual needs);
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you);
To improve customer service (information about you helps us to more effectively respond to your customer service requests and support needs);
To administer a contest, promotion, survey or other website feature; and
To market MedArmour Products and Services. MedArmour may use information about you to provide you with materials about offers, products, and services from us that may be of interest. MedArmour may provide you with these materials by phone, postal mail, text, email or other means, as permitted by applicable law. Such uses include:
To tailor content, advertisements, and offers;
To notify you about offers, products, and services that may be of interest to you;
To provide services to you and our partners;
For other purposes disclosed at the time information is collected; or
Otherwise with your consent

Promotional messages – You can opt-out of our marketing or promotional communications by using the “Unsubscribe” feature at the bottom of each email or “STOP” in text messages from us or by requesting to opt out by emailing customercare@med-armour.com. Please note that you cannot opt out of receiving communications from us regarding transactional or administrative issues.

How do I protect information about me?

However, we cannot guarantee that any information you send to us electronically, while using the website or otherwise interacting with us, will be secure when it is transmitted to us. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Any information you send us through any means is transmitted at your own risk.

If you register and open an account with us, you are advised not to provide your login ID and password to any other person.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, serve and keep track of advertisements and compile aggregate data about website traffic and website interaction so that we can offer better website experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our website vendors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Your browser settings may allow you to transmit a “Do Not Track” signal when you visit various websites. Like many websites, our website is not designed to respond to “Do Not Track” signals received from browsers.

Do we disclose any information to outside parties?

In certain circumstances, we may share information relating to you with third parties in compliance with applicable laws. Specifically, we may share information about you:

With service providers for business purposes. These trusted third parties who assist us in operating our website, conducting our business, or servicing you, include: (i) payment processors; (ii) data analytics vendors; (iii) security vendors; (iv) website hosting vendors; (v) email marketing providers; and (vi) professional advisors (e.g., auditors, law firms, or accounting firms). These service providers receiving this information assist us with many different functions and tasks, such as: (i) processing and fulfilling orders and returns; (ii) providing customer service and customer relationship management services; (iii) providing data storage and disaster recovery services; (iv) processing payments; (v) communicating with you; (vi) securing our website and Services and preventing fraud; (viii) running analytics and better understanding user interaction with the Services; and (ix) promoting our products and services.
For legal reasons and to protect ours or others rights, property, or safety. We may also share information about you in response to a legal obligation or when we believe that it is necessary to share information about you to (i) comply with the law, or any obligations thereunder (e.g., cooperation with law enforcement, judicial orders, and regulatory inquiries), (ii) enforce site policies, (iii) protect ours or others rights, property, or safety, or (iv) exercise or defend legal claims.
In connection with an asset sale, merger, bankruptcy, or other business transaction. We may share information about you while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets.
To ensure the safety and security of the Company and/or its users.
When you request us to share certain information with third parties.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our website and welcome any feedback about these sites.